1. How long until my order arrives?
On average, it takes 1-2 business days (Monday - Friday) to prepare your order for shipment and 5-7 business days (Monday - Friday) until the order arrives.
2. Help, my order is delayed!
Make sure to use your tracking code that we provided in the email confirming order dispatch. Please allow additional 3 days and if your order still hasn't arrived, contact us at sales@homeandheat.com.
3. Do you accept returns?
Yes, you can initiate a return within 30 days of accepting your package. For further information, please visit our Return & Refund policy page.
4. What are your customer service business hours?
We are available Monday through Friday, 9am - 5pm EST.
Contact
- Email: sales@homeandheat.com
- Phone: +1 (855) 626-8033
Address
Home & Heat by EnexSolutions, LLC
11860 Metropolitan Ave Apt 4D Kew Gardens, NY, 11415
Business hours
Monday - Friday
9am - 5pm EST