Key Information
- 30 days to initiate returns
- 10 days to process refunds
- No restocking fee
- Customer is responsible for all the return shipping costs
Return Details
You have 30 days to return the item for any reason from the time you received it. After this period, the goods cannot be returned. In order for us to accept your returned goods, they must be in the same condition as you received them. In the first instance, please contact our support team at sales@homeandheat.com. You are responsible for the item/package until it arrives at our warehouse. Pack it well and we also recommend using a service that provides a tracking code. We do not charge a return fee, but you must pay any return shipping costs.
Exchanges
If you would like to exchange an item please contact our support team at sales@homeandheat.com. Our customer service team will discuss the next steps with you.
Refunds
Upon receipt of your return, we will notify you by email and begin working on processing your refund - you will receive your money back in the same payment method you used when you placed your order.
It can take up to 10 working days for your money to arrive. If it takes longer, please contact us for assistance.
Order Cancellations
You may cancel your order for any reason before the order is processed. Please contact us as soon as possible with your order number. Once the order has been processed or shipped, it can no longer be cancelled.
Damaged or Incorrect Items
If you receive damaged or incorrect goods we are very sorry for this. If this happens, please contact us as soon as possible with your order number, description and photo of the problems and we will help you sort it out.
Other information about the site can be found on our Terms of Service page.
Business Information
Home & Heat is operated by EnexSolutions, a company based in the United States.
Company number: 7294127
Address:
11860 Metropolitan Ave Apt 4D
Kew Gardens, NY 11415
Customer Service Contact
Email: sales@homeandheat.com
Phone: +1 (855) 626-8033
Preferred Contact Method: Email
Business hours:
Monday - Friday: 9 AM - 5 PM EST